Refund Policy

Refunds and Returns Policy for ClearLoanGuide.com

Effective Date: 22nd December 2024

Loan Advisor (“we,” “our,” or “us”) is committed to ensuring customer satisfaction with the digital products sold through ClearLoanGuide.com (“Website”). This Refunds and Returns Policy explains the terms, conditions, and process for requesting refunds for digital products. By purchasing from our Website, you agree to this policy.

1. Scope of Policy

This policy applies to all digital products purchased through ClearLoanGuide.com. As digital products are intangible and instantly delivered upon purchase, returns are not applicable in the traditional sense. However, refunds may be offered under certain conditions.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Technical Issues: If the digital product is not delivered properly or is corrupted and the issue cannot be resolved after troubleshooting.
  • Product Not as Described: If the digital product substantially deviates from its description on the Website.
  • Duplicate Purchase: If you accidentally purchase the same product more than once.

Refunds will not be provided for:

  • Change of mind after the digital product has been downloaded or accessed.
  • Failure to understand the product description or requirements prior to purchase.
  • Inability to use the product due to lack of technical expertise or unsupported devices.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at clearloanguide@gmail.com with the subject line “Refund Request.”
  2. Provide Details: Include your full name, email address, order number, and a detailed explanation of your refund request.
  3. Verification: We may request additional information, such as screenshots or other documentation, to validate your claim.
  4. Resolution: We will review your request and respond within 7 business days. If your refund is approved, it will be processed within 7-14 business days to your original payment method.

4. Fees and Costs

Refunds may be subject to a processing fee of 5% of the purchase price to cover transaction costs. This fee will not apply in cases where the refund is due to an error on our part (e.g., technical issues or duplicate purchases).

5. Product Requirements

To qualify for a refund, you must:

  • Not have used, downloaded, or accessed the digital product.
  • Submit the refund request within 14 days of purchase.

Refunds requested beyond this timeframe or for products that have been accessed may not be eligible.

6. Customer Support

We are here to assist you with any issues related to your purchase. If you encounter problems or have questions, please contact us:

Our team will respond to your inquiries within 2 business days.

7. Dispute Resolution

If you are dissatisfied with the outcome of your refund request, you may escalate the matter by:

  1. Sending an email to clearloanguide@gmail.com with the subject line “Refund Dispute.”
  2. Providing a detailed explanation of your concerns.
  3. Allowing us up to 10 additional business days to review and resolve your case.

We aim to resolve disputes fairly and promptly.

8. Changes to This Policy

We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically.

Thank you for choosing Loan Advisor. We value your trust and strive to provide quality digital products and services.